Package Includes Deployment of Voice & Screen recording solution and CTI Integration with Telephony Solution provider.
The Package allows enterprises to minimize risk, understand customer behavior and Analyze performance issues with Contact Centers
Unique services offered by experts in contact center recording, Quality management and performance analysis.
Scope of Services
The Service Package includes the following services to deploy recording solution to meet compliance needs:
- Site –Inspection and readiness survey for checking the Customer provided Hardware servers to be as per Specifications
- Recording Server implementation based on Port Mirroring / Spanning or SIPREC
- CTI Integration with existing telephony provider
- Screen recording Server implementation ( Optional )
- Integration of voice and screen recorders with Application server for playback and search .
- SIPREC Integration between recording solution & existing SBC Solution ( Optional )
- Test Recording based on compliance needs
- Proactive monitoring , Analysis and reporting of any vulnerabilities in the running system
- Ongoing Configurations Support / Change Management.